Opening Hours
Monday to Friday: 8am – 5pm
After Hours
The Practice is not open after hours.
- HealthLine: 0800 611 116 – New Zealand’s national telephone triage and health service. Free after-hours telephone advice with a registered nurse. A dedicated Healthline for COVID-19 enquiries is available at 0800 358 5453.
- Marlborough Urgent Care Centre: 03 520 6377 – Provides after-hours GP care from 8am to 8pm daily, including public holidays. No appointment necessary. Location: Wairau Hospital, Gate 2, Hospital Rd.
- Wairau Hospital, Emergency Department: 03 520 9999 – Emergency care available 24/7. Location: Wairau Hospital, Gate 2.
Daily Triage Service
The Practice provides a nurse phone triage service for enrolled patients. Following consultation with a nurse, patients may be allocated a ‘book on the day’ appointment with a doctor, nurse practitioner, or registered nurse.
Appointments
Appointments can be made through MyIndici or by calling reception. The Practice reserves ‘book on the day’ appointments for urgent medical attention, which are booked through a nurse.
Note: Failure to attend a booked appointment may result in a full charge for the missed consultation.
Repeat Prescriptions
Patients are encouraged to use MyIndici to request a repeat prescription. Alternatively, patients may call the surgery and leave a message on the ‘prescription line’ (option 2). Repeat prescriptions will be issued in accordance with our Repeat Prescription policy.
Awanui Labs (Medlab)
We do not provide a routine phlebotomy service on-site. Patients are required to book an appointment at 03 520 5060.
- Blenheim Collection Centre
9 Maxwell Rd.
Opening hours: 7:30am – 12:30pm weekdays - Wairau Hospital Collection Centre
Wairau Hospital, Main Entrance.
Opening hours: 8:00am – 4:45pm weekdays
Billing
Patients are requested to pay for their appointment on the day of consultation. Payment methods include cash, EFTPOS, or credit card. PayWave is available with no surcharges or transaction fees. Patients may also receive an invoice via email and pay online.
Bank account details: ASB 12 3167 0252238 00
Results
Patients will be contacted by phone if their results are abnormal or concerning. Results are also available on MyIndici.
Chaperone
Patients may request a chaperone during their appointment at any time. This can be a family member, friend, or member of staff. With patient consent, a clinician may also request a chaperone during an appointment.
Facilities for Patients with Accessibility Needs
Our facility is fully wheelchair accessible, including wheelchair-accessible toilet facilities.
Isolation Facilities
For patients with communicable conditions, our isolation room ensures safety and comfort. If you have symptoms such as a cough or cold, please contact reception before your appointment to arrange appropriate care.
Translation Services
We have access to some in-person translation services if booked in advance. Telephone translation services can also be arranged if required.
Feedback
Our goal is to provide excellent service. We welcome all feedback, including compliments and complaints, to help us improve our care.
